Refund Policy

Last updated: draft — pending review.

1. Who issues refunds

For paid events, the organiser is the merchant of record and sets the refund terms for their event. Glentio is a disclosed platform that facilitates the sale and processes refunds on the organiser’s behalf through Stripe.

2. Requesting a refund

Refund eligibility depends on the organiser’s stated terms for the event. Request a refund from the event’s organiser; hosts can issue refunds from their dashboard, and Glentio can assist where a platform policy applies.

3. Event cancellation or material change

If an organiser cancels an event, buyers are entitled to a refund of the ticket price. Glentio may proactively refund affected orders and hold or reverse the organiser’s payout to protect buyers.

4. Service fees

Glentio’s service fee is shown transparently before purchase. The fee is generally non-refundable on partial or discretionary refunds, but is returned in full where an event is cancelled.

5. When a refund is issued

A refunded ticket is invalidated and can no longer be used for entry. Funds are returned to the original payment method and may take several business days to appear, depending on the bank.

6. Fraud and chargebacks

Glentio may delay or withhold payouts and reverse transactions to investigate suspected fraud or abuse, consistent with our Terms of Service.

7. Contact

Refund questions: support@glentio.com.